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Yes. Customers can use the Water Customer Portal to view their water consumption data and sign up to receive email alerts. The portal is updated nightly so customers can view up-to-date data regarding their hourly, daily, weekly and monthly water usage and use the information to identify potential problems, manage their water use and aid in water conservation efforts. Simply click the blue water usage button on the home page or the following link to learn more about the Water Customer Portal.
Step 1: Make sure you are not running any water inside or outside your home.Step 2: Locate your water meter (in the ground by the entrance to your driveway and adjacent to the sidewalk). The cement lid to your meter box has a hole in the middle of it. Stick a large screwdriver in the hole at an angle to lift up the lid, and set the lid to the side of the box. The top of the meter extends out on one side so you can lift the cover and view the numbers on the digital screen underneath the cover. If the numbers on the far right of the digital screen are increasing when you are not using any water, you have a leak.Step 3: If you have a leak, your next step is to figure out if it is inside or outside your home. You can do this by turning off the water valve to your house (frequently located on the front of the house near your hose) and going back to your water meter. If the numbers have stopped increasing, your water leak is inside your house. If the numbers are still increasing, your water leak is outside of your house.Step 4: Turn the water valve to your house back on, put the meter cover back down and put the cement lid back in place over the meter box.Step 5: Identify the exact location of the leak and repair it to prevent further damage and/or water waste. Additional Water Leak information
According to the Centers for Disease Control, COVID-19 novel coronavirus is a respiratory illness that can spread from person to person and can present with very mild cold-like symptoms to more serious respiratory symptoms.
For up-to-date information on COVID-19, please visit the links below.
You can also call the County of Orange Health Care Agency Health Referral Line at (800) 564-8448.
The more flexible land use possibilities that the Specific Plan would allow include commercial, office and limited residential. Currently, the zoning in this area allows for light industrial and limited commercial businesses only. Project Area Map
No. The Fountain Valley Crossings Specific Plan area is currently built out with businesses and storefronts that generate a sizable amount of traffic today. The Fountain Valley Crossings Specific Plan does allow for a limited amount of resident and additional employment centers to be created in the future. The additional traffic that will be generated by any changes in the Fountain Valley Crossings Specific Plan area will be minimal though compared with the traffic that already exists. The table below demonstrates the existing traffic the surrounding roadways experience today and the additional traffic that will be added if the Fountain Valley Crossings Specific Plan area is ever reused to the maximum amount allowed. For example, this chart shows that Euclid Avenue currently sees 33,000 vehicle trips per day. If the Crossings area was built to the maximum allowed, it would only add 790 new vehicle trips per day.
No. The Fountain Valley Crossings Specific Plan allows for up to 490 residential units to be added to an area of approximately 60-acres. As shown in the graph below, that equals about 8.3 residential units per acre. The Huntington Beach residential developments that have been constructed average a density of about 59-residential units per acre.
Over the years, the Specific Plan area has experienced economic challenges as the demand for light industrial-type businesses declines and demand for commercial-type uses increases. While the City has worked extensively with property owners and managers to help place tenants through the City’s economic development efforts, current zoning constraints prevent staff from allowing commercial type businesses to move into the area.
The purpose of the Fountain Valley Crossings Specific Plan will be to provide a policy and zoning framework that will allow for additional land-use flexibility in the project area. The City’s goal is to encourage current and future property owners to invest in their property to take advantage of these new development options. This new flexibility will not only allow property owners and businesses to continue to operate as they do today, but will also provide a design framework in which a community activity center district could be created through private investment.
Another purpose of the Specific Plan is to foster the creation of a “Fountain Valley” scale main street experience for residents. This main street environment would provide a gathering place for families and all residents where they can shop and dine.
It is possible that if the Specific Plan is adopted and more retail businesses move into the area and are successful, there will be addition sales tax revenues generated, a portion of which will add to the City General Fund.
In 2015, the City received approximately $2.2 million is sales tax revenue from the businesses within the proposed Specific Plan area. Currently, property owners are limited in the retail businesses that are allowed under the light manufacturing zoning. By allowing more retail businesses to exist in the proposed Specific Plan area the sales tax revenue will be able to increase. Also important to note regarding retail businesses is that the Strategic Market Analysis performed by The Concord Group found that there is demand in the City for an additional 500,000 square feet of retail space. But the retail space is unlikely to be realized if there are not enough customers during all hours of the day and week to patronize the businesses. For this reason, the Strategic Market Analysis found and recommended that a limited amount of residential land uses are also important to include in new vision for the proposed Specific Plan area.
Also in 2015, the City saw approximately $550,000 in property tax revenue. It is important to note that the new Hyundai building, which only makes up 18-acres of the 155-acre Specific Plan area, generates approximately $200,000 in property tax revenue alone. This demonstrates the large difference in the contribution to the City’s tax revenue between properties that have received new investment and properties that have not. The Strategic Market Analysis found that in the future there will be about 350,000 square feet of new office space desired in the City.
The proposed Fountain Valley Crossings Specific Plan generally adds the ability for property owners to lease their property to more types of businesses than they can under the current light manufacturing zoning. The proposed new flexibility in additional businesses that are allowed would increase the value of the property for the property owner. Additionally, retail businesses payer higher rents than light manufacturing businesses do. Therefore property owners would also be able to receive higher rents if they chose to as well.
The City has also considered the costs of providing services if the proposed Fountain Valley Crossings Specific Plan is adopted and properties eventually start seeing new commercial, office and limited residential land uses. These services include police, fire, water, sewer, road maintenance, etc. In this assessment, it was found that the services would not need to be increased significantly and any increases in costs of services for the proposed Specific Plan area would be minimal.
There is no general fund spending involved in this project. Funding sources for the project include former Redevelopment Agency unused bond revenue and a grant from the Southern California Association of Governments (SCAG). The bond revenue is money that can only be spent on projects such as this Specific Plan and cannot be used for general fund spending (i.e. police, fire, and administration operations). The grant obtained from SCAG is funding that is awarded to communities that pursue plans and projects that coordinate land use and transportation actions, demonstrate excellence in planning and design, and improve mobility, livability, and prosperity of the region.
The City of Fountain Valley is not funding any land acquisition or offering construction incentives related to the FV Crossings Specific Plan. The only funds being expended through the City are related to the above noted planning consulting teams.
How to comply:a) Implement a recycling program with Rainbow Environmental Services and save money by calling them at (714) 847-3581.b) Continue with your current trash collection procedure and receive no cost savings from recycling.c) Donate, sell or self-haul to an authorized recycling facility. Scavenging does not qualify for compliance purposes.
For complete information, go visit Rainbow Environmental Services at http://rainbowes.com/espartners.php.
See Section 8.53.110.
See Resolution 9341 for fees related to security, maintenance and registration for properties in foreclosure.
See Section 8.83.100 for penalties.
See Section 8.53.040 for Maintenance and Monitoring of Vacant Buildings.
See Section 8.53.60 for Security and Maintenance Requirements for Property in the Foreclosure Process.
If the property is vacant and/or abandoned, see Section 8.53.30 for Required Boarding and Maintenance of Vacant Buildings.
You may print a Home Improvement Application (PDF) or pick one up from the City of Fountain Valley Housing and Community Development Division located in City Hall at 10200 Slater Avenue. Business hours are Monday through Thursday from 7 a.m. to 5 p.m. and every other Friday from 7 a.m. to 4 p.m. Completed applications may be dropped off at City Hall or mailed to City of Fountain Valley Attn: Home Improvement Program, 10200 Slater Ave., Fountain Valley, CA 92708. All applications are processed on a first-come, first-serve basis. Additional information regarding the City’s Home Improvement Program may be found on the Housing Rehabilitation Program page.
The City of Fountain Valley Home Improvement Program is open to City of Fountain Valley homeowners meeting the following criteria:
Additional information regarding the City’s Home Improvement Programs and related eligibility requirements may be found on the City’s Housing Rehabilitation Program page.
The City of Fountain Valley Home Improvement Program require that the applicant(s) and all household members submit the following documents:
For additional questions regarding the City’s Home Improvement Program application process, please feel free to call staff at (714) 593-4510.
Eligible improvements may include; termite treatment and damage wood repair, roof repair or replacement, repair of plastering, stucco, or siding, interior and exterior painting, repair to heating and electrical systems, weatherization, plumbing, driveways and walkways, accessibility modifications, and room additions in over-crowded situations.
All previous renovations, not properly permitted, must be brought into compliance prior to participation in the program. All health and safety related problems and code violations (e.g. faulty wiring, unsanitary plumbing, and unpermitted structures) must be corrected before general improvements can be made. Once all health and safety related issues have been corrected, general home improvement items will be considered.Applicants must receive approval from city staff prior to the commencement of any work. Any work completed prior to the receipt of approval from city staff will not receive funding.All improvements must be completed by an approved contractor with a California State Contractor’s License in good standing. All contractors must also carry current general liability and worker’s compensation insurance policies, and must obtain a City of Fountain Valley Business License.
The first step needed to take is to check with the Planning Department to see if your business use is compatible with the zoning for the location you desire. The business may be a permitted use, need a Conditional Use Permit, or may not be an allowable use for the particular zone.
A Conditional Use Permit allows a specific use in a zone that may have adverse impacts on surrounding uses. A business owner may be allowed to open a business in a certain zone as long as the landowner or business owner meets certain conditions determined by the Planning Commission. Applications for Conditional Use Permit can be obtained at City Hall or by downloading the
If the problem has been corrected, bring the citation to the FVPD front desk (correction fee of $16 is required). Our front desk staff can look at the citation and advise you of the required next step.
How do I get a copy of a police report?
How do I get a traffic citation signed off?
How do I commend a police employee?
How do I file a complaint?
You may submit a form, at the link below, to report a street light outage or issue.
You can easily find out where the problem might be by opening an outside spigot. If there is good water pressure, then the problem is somewhere within your plumbing system. Check all of the water valves to your home and make sure they are open all the way. The main water valve is usually located in front of the house before the hose bib. Additionally, check the water supply lines to the water fixtures and make sure those are also fully open. If all the water valves are fully open, check the water pressure throughout the house to see if the problem is isolated to one location. If the water pressure is low/weak throughout the house, you may have a pressure regulator that is in need of adjustment or repair. Pressure regulators are typically located right after your main water valve shutoff at the front of the house and have screens that need to be routinely cleaned. If they get plugged, they will prevent water from reaching your house. If the water pressure is low/weak in just a few areas, remove and check the faucet aerators to see if they are clogged. A plumber may need to be called to see if there are any plumbing issues inside the home. If water pressure is ok when you first open a valve but quickly drops off, you probably have an obstruction within your plumbing.
Are you taking any new medications that may affect your sense of smell or taste? Ask your doctor if any of your medications might be affecting your sense of taste or smell.
If you continue to experience smell or taste problems with your water, please call our water quality personnel at (714) 593-4624.
MWD imports water from the Colorado River via the Colorado River Aqueduct and from Northern California via the California Aqueduct, also known as the State Water Project. The City generally uses water from the Colorado River, Northern California and local wells and the mix varies throughout the year. Imported water is treated by MWD using chloramines, a combination of chlorine and ammonia. The City uses chlorine to treat well water as it enters the distribution system. Because your water sources may vary or be made up of a blending of these various types of water, you may notice a difference in the taste or hardness (mineral content) of the water at different times of year. None of these factors affect the safety of your water. Having multiple sources of water is beneficial for Fountain Valley customers. Local groundwater is both higher in quality and lower in cost than imported water which must travel hundreds of miles through aqueduct systems. Having more than one source also improves the overall reliability of our water supply.
To see if the “white” color in the water is due to air, fill a clear glass with water and set it on the counter. Observe the glass of water for two or three minutes. If the “white” color is due to air, the water will begin to clear at the bottom of the glass first and then gradually clear all the way to the top. If the cloudiness does not clear after five minutes, call our water quality personnel at (714) 593-4624.
It is best to read the owner's manual for your dishwasher and follow the manufacturer's recommendations regarding settings for hard water. Some other tips that may help reduce spotting include using hotter water, varying the brand and type of rinse agent and detergent, and adding white vinegar to the rinse cycle of the dishwasher.For more information click, on the following link. Water Hardness in Fountain Valley
Fountain Valley has permanent water conservation requirements in place to promote the efficient use of water and reduce or eliminate water waste in the City. These requirements are in effect at all times and additional requirements may be implemented in response to water shortages.
The State's ban on the use of potable water to irrigate non-functional turf at commercial, industrial and institutional sites remains in effect. Watering of trees and other perennial non-turf plants is allowed.
All water customers are required to comply with the water conservation requirements. For more information, visit Water Restrictions.
The City has had permanent water conservation requirements in place since 2009 to promote the efficient use of water and reduce or eliminate waste of water in the City. These requirements are in effect at all times and additional requirements may be implemented in response to water shortages.
Outdoor watering is prohibited between 9 a.m. and 6 p.m., except by use of a hand-held bucket or similar container, or a hand-held hose equipped with an automatic shut-off nozzle. Sprinklers may be turned on for very short periods of time for the express purpose of adjusting or repairing an irrigation system. (Permanent)
Outdoor watering is limited to no more than 15 minutes per station per day. (Permanent)
Outdoor watering that causes more than incidental water runoff is prohibited. (Permanent)
Watering during or within 48 hours after measurable rainfall is prohibited. (Permanent)
Commercial, industrial and institutional sites are prohibited from using potable water to irrigate non-functional turf. (State Water Resources Control Board Emergency Regulation - Resolution 2022-0018)
As part of the City's efforts to help customers manage their water usage and save money, the City offers all residents and businesses the ability to monitor their water consumption through the City's Water Usage Customer Portal. Customers can use the portal to view their water consumption data online and sign up to receive email alerts. Click here to learn more about the Water Usage Customer Portal.
Fountain Valley is continuing its efforts (in person, through letters, door hangers, etc.) to make customers aware of violations that occur. This will typically be a step-up process that focuses on education and assistance to help the customer remedy the issue. Customers who violate these regulations will be issued a warning for the first violation and will be subject to fines of up to $1,000 for continued violations.
The water restrictions do not apply to the use of recycled water for irrigation purposes. The Fountain Valley Sports Park, Mile Square Park, David L. Baker Golf Course, Mile Square Golf Course, Green Valley Park, Hyundai Motor America and areas along the Santa Ana River Trail utilize recycled water for irrigation purposes and are not subject to the watering restrictions.
Non-functional turf is turf that is solely ornamental and not regularly used for human recreational purposes or for civic or community events. Non-functional turf does not include sports fields and turf that is regularly used for human recreational purposes or for civic or community events, such as parks and school fields.
The prohibition against the use of potable water to irrigate non-functional turf only applies to commercial, industrial and institutional water users, including HOAs. It does not apply to individual residences.
"Commercial, industrial and institutional" refers to commercial water users, industrial water users, and institutional water users as respectively defined in Water Code, section 10608.12, subdivisions (e), (i), and (j), and includes homeowners' associations, common interest developments, community service organizations, and other similar entities but does not include the residences of these entities' members or separate interests.
California Water Code Definitions (Section 10608.12)
Commercial Water User - a water user that provides or distributes a product or service.
Industrial Water User - a water user that is primarily a manufacturer or processor of materials as defined by the North American Industry Classification System code sectors 31 to 33, inclusive, or an entity that is a water user primarily engaged in research and development.
Institutional Water User - a water user dedicated to public service. This type of user includes, among other users, higher education institutions, schools, courts, churches, hospitals, government facilities, and nonprofit research institutions.
Potable water is water that is suitable for drinking.
Fountain Valley is doing many things to reduce water use on public property, such as using recycled water to irrigate landscapes, reducing irrigation run times, and replacing turf and other ornamentals with drought tolerant landscapes. The City stopped watering ornamental turf on public street medians as mandated by the State several years ago and is exploring drought tolerant alternatives. Fountain Valley also continues its outreach to the public regarding water conservation and available incentives for customers to install water efficient devices.
In response to the State's ban on the use of potable water to irrigate non-functional turf at commercial, industrial and institutional sites, the City has also stopped irrigating the areas of non-functional turf identified at City Hall, the Senior Center, Fire Station No. 2, the City Yard and Well #8.
Please note that the Fountain Valley Sports Park is irrigated with recycled water that is not subject to the City's permanent water restrictions.
Yes. Watering using a hand-held bucket or similar container, or a hand-held hose with an automatic shut-off nozzle is allowed between the hours of 9 a.m. and 6 p.m.
Outdoor areas are usually broken up into smaller areas for irrigation purposes. One section is watered for a set amount of time and goes off. Then another section is watered and goes off until the entire area has been watered. Each section (usually controlled by its own sprinkler valve) is a "station." Therefore, each station can be watered for up to 15 minutes per station per day.
Outdoor watering is limited to a maximum of 15 minutes per station per day. For most irrigable areas and most irrigation systems, 15 minutes is too long and will result in more than incidental runoff which is prohibited. The time frame was put in place to not only accommodate residential users, but also larger commercial and recreational areas that may need longer to cycle through each station. The combination of 15 minutes per station and no more than incidental runoff should be self-limiting. If someone can water 15 minutes without creating runoff then they can do that. If runoff is created at 5 minutes, then that should be the end of the watering time for that station.
More than incidental water runoff is prohibited during outdoor watering. It carries pollutants to the ocean, wastes water and is a sign that too much water is being applied to the area. If you are experiencing runoff, reduce the amount of time that you are watering. If the area needs more water, try watering for a short amount of time before 9 a.m. and again after 6 p.m.. Just make sure that your total watering duration per station per day is not more than 15 minutes. You will probably find that you need less than 15 minutes per station per day.
Overspray is different than runoff. Overspray is when sprinklers reach beyond the area being watered and spray hard surfaces, such as streets, sidewalks and driveways. This can be controlled by turning down sprinklers and/or adjusting the sprinkler heads to better direct the water. If you would like to replace your old sprinkler heads with more water efficient rotating sprinkler nozzles, rebates may be available at www.ocwatersmart.com.
There are a wide range of programs and incentives to help you reduce your daily water use. The Municipal Water District of Orange County (MWDOC) and the City of Fountain Valley offer rebates on water efficient devices, like smart sprinkler timers and rotating sprinkler nozzles; rebates for replacing turf with California Friendly landscapes; rebates on clothes washers and premium high efficiency toilets; free home water use surveys and water-wise gardening classes; and much more. For more information, visit our Water Efficiency Rebates & Programs webpage.
A public street median is the portion of the roadway separating opposing directions of traffic that is owned and maintained by a public entity, such as the City.
The strip of grass between the sidewalk and the curb is called the parkway. It is within City right-of-way, but it belongs to the homeowner and is the maintenance responsibility of the homeowner. Parkways can be watered on the same schedule as the rest of the outdoor landscaping. If you would like to remove turf in this area and replace it with drought tolerant landscaping, you may do so by requesting an encroachment permit from our Public Works Department. Please know that turf removal rebates might be available through the Municipal Water District of Orange County (MWDOC). If you would like more information about turf removal and available rebates, visit our Turf Removal webpage.
No. Landscape irrigation systems that exclusively use very low-flow drip type irrigation systems when no emitter produces more than two gallons of water per hour and weather-based controllers or stream rotor sprinklers that meet a seventy percent efficiency standard are not limited to 15 minutes per station per day.
They are subject to the same restrictions regarding duration (no more than 15 minutes per station per day).
Absolutely! In fact, we would encourage that. To make the best use of this water, it is suggested that you use it during the evening hours or early morning to minimize evaporation.
No. Gray water, while well-meaning for drought conditions, does present other concerns. If there is any runoff, it becomes a pollutant for downstream waters, including the ocean. Additionally, all gray water in the City of Fountain Valley that is sent to waste through inside drains eventually ends up at the Orange County Sanitation District. There it is recycled and converted along with black waste water into potable quality water that is replenished back into the groundwater basin for pumping and potable use.
The Fountain Valley Recreation Center and Sports Park, Mile Square Park and the golf courses use recycled water for outdoor irrigation. Recycled water is not potable and is not subject to the water restrictions. Therefore, the watering schedule at the Sports Park will be set to maintain the fields in proper condition for the community's enjoyment.
You can report water waste online or by calling 714-593-4600.